Website Information Terms, Conditions, Policies & Help
Terms & Conditions
We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the General Data Protection Regulation 2016/679 (the GDPR) and any other applicable UK legislation (together, Data Protection Law).
TERMS OF SERVICE
This page (together with the documents referred to in it) tells you the terms (the 'Terms') which apply when you order any menu items (the "Items") from our website or mobile applications and related services (each referred to as an 'Application')..orientflame.uk
This website is operated by Orient Flame - Kingston. Please read these Terms carefully before ordering any Items from our Application. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected]orientflame.uk.
Information About Us
"Takeaway/We/Us/Our" meansOrient Flame - Kingston
"Grub24UK limited"is a company registered in England and Wales under number 11873507, whose registered office is at Unit 8 Elite House Office 6, 100 Villiers Road, London, England, NW2 5PJ. Grub24UK ltd are the operators of this Website/Application;
"Website" means orientflame.uk
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Allergy, dietary and other menu information
If you have, or someone you are ordering for has, a concern about food allergies, intolerances or other dietary preferences, you should always contact Orient Flame - Kingston directly before placing your order. Please do not use the "leave a note for Orient Flame - Kingston" box for your food allergies or intolerances, please contact Orient Flame - Kingston directly.
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Orient Flame - Kingston you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Orient Flame - Kingston retains the right to refuse any request made by you. If your order is accepted we will inform you by email and, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website/Application are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Orient Flame - Kingston. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Your Account Security
Orient Flame - Kingston cannot be held responsible for any loss/damage of information which may arise as a result of failure by you to protect your account security. The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
This website may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Orient Flame - Kingston shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
Alcohol and Cigarettes
Orders containing either alcohol or cigarettes can not be accepted from persons under the age legal age of purchase in their resident country. You agree to not place orders for any items that are not legal for you to purchase
Times given for collection and delivery are only approximate; neither Grub24 nor Orient Flame - Kingston can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order
Once your order has been accepted, this represents an agreement between you the user and Orient Flame - Kingston. Orient Flame - Kingston has sole responsibility for this order. Cash payments are made directly to us fulfilling the order. If you have chosen to pay with credit or debit card or other electronic payment method on then the transaction is processed by Grub24uk Ltd. Please ask in store for terms relating to any discounts offered. Delivery and/or card charges are calculated per order and based on the policy of the individual restaurant. Prices are subject to change and all goods are subject to availability.orientflame.uk
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
We strive to make our website fully compliant with all privacy laws, including the GDPR. We have split our policies in to sections to help you digest them.
Orient Flame - Kingston Cookies
By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.
What are cookies?
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.
Cookies are very important for the general use of an interactive website.
Types of cookies (categories)
The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.
Strictly necessary cookies
These cookies are essential to enable you to move around the Site and use its features. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your basket) cannot be provided.
These cookies collect information about how you use the Site, for instance which pages you go to most often, what searches you perform and if you get error messages from web pages. Information these cookies collect can be used to improve how the Site works.
These cookies allow the Site to remember choices you make (such as your user name) and provide enhanced, more personal features. These cookies cannot track your browsing activity on other Sites.
Social media cookies
These cookies allow you to share your activity on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the privacy policies of the social networks in question for information regarding how their cookies work.
To find out more about cookies please visit www.allaboutcookies.org.
List of cookies used on www.orientflame.uk
|Cookie Name||Provider||What Is It For?||Category||Validity|
|__cfduid||CloudFlare||Used by our CDN provider to identify a unique user.||Performance||< 24 Hours|
|__utmc||Google Analytics||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||Performance||Session|
|__utmt||Google Analytics||Used to throttle request rate.||Functionality||< 24 Hours|
|deviceid||Orient Flame - Kingston||Used by our server to identify a user's session for your browser and keep your card details.||Necessary||< 1 Month|
|PHPSESSID||Orient Flame - Kingston||Used by our server to identify a user's session. We store and retrieve user data from our database based on this value.||Necessary||Session|
Managing your cookie preferences
Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.
You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to change the settings on your browser. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.
This section will tell you how to use the website and explain some of the concepts associated with online ordering.
Online Ordering and Website Help
The Order tracking page
Status: Order Accepted
This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.
Please note Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact our Customer Support team via online chat to attempt to resolve your request. grub24 support team will contact Orient Flame - Kingston on your behalf but cannot guarantee your request will be accepted as food processing may already be underway.
Status: Order Rejected
If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on . We are sorry for any inconvenience caused and we really appreciate your custom.020 8547 2544
Phone : 020 8547 2544
Sometimes we like to notify our customers about offers by email and SMS. You can opt in or out of our marketing and newsletters easily online at anytime.
Marketing & Newsletters
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. You can control your email marketing preferences by:
visiting our website, orientflame.uk
clicking on "Dashboard" (please login first); and
scrolling down to "Marketing Preferences".